General Questions - FAQ

General Questions

Answers that aren't specific to any one product - orders, shipping, returns, and general supplement questions

Looking for something about a specific product instead? Head back to all product FAQs and pick it from the list.

Orders, Shipping & Returns

Where do you ship from, and how long does delivery take?

We ship Australia-wide from our NSW warehouse with Australia Post. Metro deliveries usually arrive within 2–4 business days, depending on your location. Regional and remote areas can take a little longer, and peak periods may add delays. Once your order is dispatched, you'll get a tracking link by email so you can follow it all the way to your door.

How much is shipping?

Standard shipping within Australia is a flat $8.95 per order, however much you order. Need it faster? Express shipping is available at checkout for $19.95.

Why do you charge for delivery?

Delivery costs in Australia have become very expensive over the past few years. Our flat $8.95 doesn't cover the full cost of sending your order. We pay almost all of the delivery cost ourselves, so you only pay a small part of it.

Click here to see Australia Post delivery prices

Can I send my order to a PO Box or parcel locker?

Yes. We ship with Australia Post, so PO Boxes and Parcel Lockers are welcome. Just enter your PO Box number or Parcel Locker details as the delivery address at checkout. For a Parcel Locker, include your MyPost number so the parcel is assigned to your locker.

What happens if my parcel is lost or delivered to the wrong address?

It depends on where the mistake happened:

If we or Australia Post made the mistake (for example, a parcel lost in transit or delivered to the wrong address), we'll send you a replacement at no cost.
If the address entered at checkout was incorrect, contact us as soon as possible and we'll try to redirect the parcel with Australia Post.

To start, email orders@pure-product.com with your order number, and we'll look into it straight away.

What is your returns policy?

Our 14-Day Money-Back Guarantee means you can return a purchase for any reason within 14 days of receiving your order, and choose either a full refund or store credit.

Please contact us at orders@pure-product.com before sending anything back so we can give you return instructions. Unless the product is faulty, damaged or incorrect, return shipping is at your cost. Returns after 14 days may be accepted for store credit only, and sale items can't be refunded except where required under Australian Consumer Law.

This guarantee is in addition to your rights under Australian Consumer Law. See our Shipping & Returns page for full details.

How do I contact Pure Product Australia?

You can reach us at orders@pure-product.com or on 02 6181 0950. Our postal address is PO Box 2173, Bondi Junction NSW 1355, Australia.

What if a flavour doesn't taste like the label says?

Contact us within 14 days of delivery at orders@pure-product.com. Include the product, flavour and batch number. Under our 14-Day Money-Back Guarantee you can choose a full refund or store credit. If you think the batch is wrong, send us a photo of the label and our quality team will check it.

Can I change or add to my order after placing it?

Contact us as soon as possible on 02 6181 0950 or at orders@pure-product.com and quote your order number. If your order hasn't been dispatched yet, we'll do our best to update it so you don't pay shipping twice.

What if an item is missing or I received the wrong product?

Email orders@pure-product.com within 30 days. Include your order number and a photo of what you received. If we made the mistake, we'll send the missing or correct item at no cost to you.

What's your dispatch cut-off, and do you offer Express Post?

Orders placed before 12pm (Sydney time) on business days are dispatched the same day. Standard shipping is a flat $8.95, and Express shipping is available at checkout for $19.95.

Will you tell me if my order is delayed?

We email you a tracking link as soon as your order is dispatched. If there's a delay at our end, we'll let you know by email. If your tracking hasn't updated for 5 business days, contact us and we'll follow it up with Australia Post.

Can I pick up my order?

Not at the moment. All orders are delivered by Australia Post.

Flavours, Products & Scoops

Can I try a flavour before buying a full bag?

No, we don't currently offer samples.

What happens when a flavour or product is discontinued?

We sometimes retire flavours or products to make room for new ones. When we can, we email subscribers before stock runs out so you have time to stock up. If your favourite has gone, contact us and we'll suggest the closest match in our range.

Which products come with a scoop, and how do I measure without one?

We no longer include a plastic scoop with our protein powders (WPI, WPC/WPI Blend, Hydrolysed WPI, Micellar Casein and Complex Protein) or with our single-ingredient powders, such as Creatine, Beta Alanine, L-Glutamine, L-Citrulline, L-Carnitine, L-Tyrosine, AAKG and D-Aspartic Acid.

To measure your serve, use a digital kitchen scale that reads to 0.1 g. Each product's Nutrition Information page lists the serving size in grams.

Pricing, Payment & Rewards

Can I mix flavours and still get the multibuy price?

Yes. The multibuy discount applies automatically at checkout, and you can mix flavours and products from our Multibuy range:

2 bags: 6% off
3 bags: 6.5% off
4 bags: 8% off
5 or more bags: 9% off

Do you give notice before price changes?

Yes. When our costs change, we email our subscribers before the new prices take effect, so you have a chance to stock up at the current price.

Do you offer subscribe & save?

Not at the moment. You can still save on every order with our Reward Points program. You earn 5 points for every $1 you spend and can redeem them for money off future orders.

What payment options do you accept?

You can pay with Shop Pay, Apple Pay, Google Pay, Visa, Mastercard, Amex and PayPal.

General Supplement Basics

Do supplements actually work?

Supplements can help fill genuine gaps in your diet or support specific goals like recovery or convenience, but their effectiveness depends on the ingredient, the dose and your overall diet and training. They work best alongside good nutrition, not instead of it.

Are supplements safe to take every day?

Most sports supplements and vitamins are designed for daily use when taken at the label-recommended serving. As with any product, check the specific dosage guidance on the pack and speak with your doctor if you're pregnant, on medication or managing a health condition.

Can you take too many supplements?

Yes. Taking more than the recommended serving, or combining several products with overlapping ingredients, can push your intake of a nutrient higher than intended. Always follow the label directions and check for overlapping ingredients if you're using multiple products together.

What supplements should I take daily?

That depends entirely on your diet, training and goals, so there's no one-size-fits-all answer. Many people start with a high-quality protein source, and add products like creatine, a multivitamin or omega-3s based on what their diet is missing.

Do I need supplements if I eat healthy?

If your diet already meets your nutrient and protein needs, supplements are optional rather than essential. Many people still use them for convenience, or to make it easier to hit specific targets (like daily protein) that would otherwise take a lot of food prep.

What's the difference between vitamins and supplements?

Vitamins are one type of nutrient your body needs in small amounts (like Vitamin C or D). "Supplements" is the broader category that includes vitamins, minerals, amino acids, protein powders and other ingredients sold to top up your diet.

Are supplements FDA/TGA approved?

In Australia, most sports and nutritional supplements are regulated by the Therapeutic Goods Administration (TGA) as "listed" complementary medicines or as foods, depending on the product. Being TGA-listed means the product meets safety and quality requirements, though it isn't the same as TGA-evaluated proof of the specific health claims.

Do supplements expire?

Yes. Powders, capsules and tablets all have a best-before or expiry date on the packaging. Using a product well past this date isn't recommended, as ingredient potency (and in some cases safety) can decline over time.

Can supplements interact with medication?

Some can, particularly minerals, amino acids and anything marketed for weight management or sleep. If you're on prescription medication, it's worth checking with your doctor or pharmacist before adding a new supplement to your routine.

What supplements are worth taking?

The ones worth taking are the ones that match an actual gap in your diet or a specific goal, rather than whatever is trending. Protein, creatine and a basic multivitamin are among the most well-studied and widely used starting points.

Protein & Whey

How much protein powder should I take a day?

Most people use one to two servings a day (typically 20-30g of protein each) on top of protein from food, depending on bodyweight, training volume and goals. Check the nutrition panel on your specific product for the exact protein content per serve.

Is whey protein bad for you?

For most healthy adults, whey protein is a well-tolerated way to increase protein intake. People with a dairy allergy or lactose intolerance may prefer a whey isolate (lower in lactose) or a plant-based protein instead.

What's the difference between whey isolate and whey concentrate?

Whey isolate goes through extra filtration to remove more fat, carbohydrate and lactose, giving a higher protein percentage per scoop. Whey concentrate retains slightly more natural nutrients and a creamier taste, and is usually more budget-friendly.

Does protein powder help you lose weight?

Protein powder isn't a weight-loss product on its own, but higher protein intake can support satiety and help preserve muscle while in a calorie deficit. Weight loss ultimately comes down to your overall calorie balance.

When is the best time to drink protein shake?

Many people have a shake within an hour or two after training to support recovery, though total daily protein intake matters more than exact timing. Others use it at breakfast or between meals simply for convenience.

Can you drink protein powder without working out?

Yes. Protein powder is simply a convenient protein source, so it can be used by anyone looking to increase their protein intake, not only people who train.

Is plant-based protein as good as whey?

Plant proteins (like pea or rice-based blends) can provide a good amino acid profile, especially when blended from more than one source, though whey is naturally a "complete" protein containing all nine essential amino acids in generous amounts. Choose based on dietary preference, allergies and taste.

Does protein powder cause bloating?

Bloating is most often caused by lactose (in whey concentrate) or by drinking a shake too quickly. Switching to a whey isolate or a plant-based protein, or mixing more slowly, often resolves it.

Creatine

What does creatine do?

Creatine helps regenerate ATP, your muscles' primary energy source for short, high-intensity efforts like lifting and sprinting. This can support strength, power and training performance over time.

Is creatine safe for beginners?

Yes, creatine monohydrate is one of the most researched sports supplements available and is considered safe for healthy adults at the standard 3-5g daily dose, including beginners.

Do you need to cycle creatine?

No, cycling isn't necessary. Taking a consistent 3-5g daily dose is the standard, well-supported approach, and there's no need for a loading phase or breaks unless your healthcare provider advises otherwise.

Does creatine cause weight gain?

Creatine can cause a small increase in water retention within the muscle cells in the first week or two, which shows up as a minor scale-weight increase. This is water, not fat gain.

What's the best time to take creatine?

Any time of day works, since creatine builds up in your muscles over time rather than acting immediately. Many people take it around their workout simply as a routine, or with a meal for consistency.

Is creatine safe for women?

Yes, the research on creatine safety and benefits applies equally to women and men. There's no reason for women to avoid it based on sex alone.

Does creatine affect kidneys?

In healthy individuals, creatine at standard doses has not been shown to harm kidney function in the research to date. People with pre-existing kidney disease should speak with their doctor before using it.

Pre-Workout

Is pre-workout bad for your heart?

The main concern is usually caffeine content, especially in higher-stimulant formulas or when combined with other caffeine sources. People with heart conditions or high blood pressure should check with their doctor before using a pre-workout.

What does pre-workout do?

Pre-workout blends typically combine caffeine and other ingredients (like beta-alanine or citrulline) to support energy, focus and training performance before a session.

Can you take pre-workout every day?

Many people do, but daily use of a high-caffeine pre-workout can lead to increased tolerance and affect sleep if taken later in the day. It's worth checking your total daily caffeine intake from all sources.

What's the best pre-workout for beginners?

Beginners are often better starting with a lower-caffeine or half-serving option to assess tolerance before working up to a full serving.

Does pre-workout have caffeine?

Most pre-workouts do, though the amount varies significantly between products and brands. Always check the label for the exact caffeine content per serving.

Can you take pre-workout without exercising?

It's designed and dosed for use before exercise, so taking it without training just delivers a caffeine/stimulant hit without the activity it's intended to support. It's not recommended as a general energy drink replacement.

Vitamins & Minerals

What vitamins should I take daily?

This depends on your diet, age, and any specific gaps you have. A general multivitamin is a common starting point, with individual nutrients like Vitamin D, magnesium or iron added if a gap is identified.

Is vitamin D deficiency common in Australia?

Vitamin D deficiency is fairly common in Australia, especially for people with limited sun exposure, those who cover up for work or cultural reasons, and people in southern states during winter. A blood test through your doctor is the most reliable way to check your own levels.

What are the benefits of vitamin C?

Vitamin C supports normal immune function and acts as an antioxidant, and it's also involved in collagen formation and iron absorption.

Can you take too much vitamin D?

Yes, Vitamin D is fat-soluble and can build up in the body, so very high doses over a long period can lead to toxicity. Stick to the recommended daily amount unless a doctor has advised otherwise based on a blood test.

What is zinc good for?

Zinc supports normal immune function, wound healing and protein synthesis, among other roles in the body.

Should I take vitamins in the morning or at night?

Fat-soluble vitamins (A, D, E, K) are best taken with a meal containing some fat, at whatever time of day suits your routine. There's generally no strict rule on morning versus night for most vitamins - consistency matters more than exact timing.

What vitamins help with energy and tiredness?

B-group vitamins, iron and Vitamin D are commonly linked to energy levels, but persistent tiredness can have many causes. If it's ongoing, it's worth getting it checked by your doctor rather than guessing with supplements.

Do vitamin gummies work as well as pills?

Gummies can deliver similar nutrients to tablets, though they sometimes contain lower doses or added sugar. Check the nutrition panel to compare the actual nutrient content, not just the format.

Weight Loss & Fat Burners

Do fat burners actually work?

Most fat burner ingredients (like caffeine or green tea extract) offer a modest boost to metabolism or energy expenditure at best. They work best as a small addition to an existing calorie deficit and training routine, not as a standalone solution.

Are fat burners safe?

Most contain stimulants like caffeine, so people with heart conditions, high blood pressure, anxiety or caffeine sensitivity should be cautious and check with their doctor first. Always follow the labelled serving size.

What is the best supplement for weight loss?

There's no single "best" supplement for weight loss - sustainable results come from a calorie deficit, adequate protein and regular activity. Supplements like protein powder can support that process, but they don't replace it.

Do appetite suppressants work?

Some ingredients (like fibre or certain plant extracts) may help with feelings of fullness, but effects vary a lot between people and products. They're best viewed as a minor support tool rather than a primary weight-loss strategy.

Can supplements replace diet and exercise?

No. Supplements are designed to complement a balanced diet and active lifestyle, not substitute for either one.

What is CLA and does it help you lose weight?

CLA (conjugated linoleic acid) is a fatty acid that's been studied for a possible small effect on body composition, though results in research are mixed and modest at best. It works as a minor addition to diet and training, not a solution on its own.

Collagen

Does collagen actually work for skin?

Some studies suggest collagen peptide supplementation may support skin elasticity and hydration over consistent, longer-term use, though individual results vary and research is still developing.

What is the best time to take collagen?

There's no strict best time - many people take it in coffee, a shake or water at whatever point fits their daily routine, since consistency matters more than timing.

Is marine collagen better than bovine collagen?

Neither is universally "better" - marine collagen is sourced from fish and is often preferred by people avoiding bovine (cow) products, while bovine collagen is a well-studied, cost-effective option. Both are hydrolysed into similar peptide sizes for absorption.

How long does it take for collagen to work?

Most collagen research uses consistent daily use over 8-12 weeks or longer before assessing changes in skin or joint measures, so it's a longer-term addition rather than a quick fix.

Can you take collagen and protein powder together?

Yes, they serve different purposes - collagen is not a complete protein (it's missing some essential amino acids), so many people use both: whey or plant protein for muscle-building needs, and collagen alongside it for its specific peptide profile.

Does collagen help with joint pain?

Some research points to a possible benefit for joint comfort with consistent long-term use, particularly in active individuals, though it isn't a treatment for underlying joint conditions. See your doctor for ongoing joint pain.

Omega-3 & Fish Oil

What are the benefits of fish oil?

Fish oil provides omega-3 fatty acids (EPA and DHA), which support normal heart and brain function as part of a balanced diet.

How much fish oil should I take a day?

This varies by product concentration, so check the label for the actual EPA/DHA content per serving rather than just the capsule count, and follow the recommended daily serving.

Is it safe to take fish oil every day?

Yes, fish oil is commonly used daily by healthy adults. People on blood-thinning medication should check with their doctor first, as high doses of omega-3s can affect blood clotting.

What's the difference between fish oil and omega-3?

Omega-3 is the family of fatty acids (including EPA and DHA); fish oil is simply one common source of those omega-3s. Omega-3 can also come from algae oil, flaxseed and other sources.

Can fish oil cause fishy burps and how do I stop it?

Yes, this is a common and harmless side effect. Taking fish oil with a meal, choosing an enteric-coated capsule, or keeping capsules in the freezer can all help reduce it.

Probiotics & Gut Health

What do probiotics actually do?

Probiotics are live microorganisms that may help support a healthy balance of gut bacteria, which is linked to digestion and general gut comfort.

What is the best probiotic for bloating?

Strains and formulations vary widely, and what works best can be quite individual, so it often takes some trial to find a product that suits you. If bloating is persistent or severe, see your doctor to rule out other causes.

Do you need to refrigerate probiotics?

Some do, some don't - it depends on the specific strains and formulation, so always check the storage instructions on your product's packaging.

How long does it take for probiotics to work?

Many people trial a probiotic for at least 2-4 weeks of consistent daily use before assessing whether it's making a noticeable difference.

Can probiotics help with weight loss?

Some emerging research links certain gut bacteria to metabolism and weight, but the evidence for probiotics directly causing weight loss is still limited and not a reason to use them as a primary weight-loss strategy.

Magnesium

What is magnesium good for?

Magnesium supports normal muscle and nerve function, energy metabolism, and electrolyte balance, among other roles in the body.

Does magnesium help you sleep?

Some people find magnesium, particularly forms like glycinate, supportive for winding down in the evening, though individual results vary and it isn't a proven sleep treatment on its own.

What type of magnesium is best (glycinate vs citrate)?

Magnesium glycinate is often chosen for being gentle on the stomach and well-absorbed, while magnesium citrate is also well-absorbed but can have a mild laxative effect at higher doses. The best choice depends on your goal and tolerance.

Can you take magnesium every night?

Yes, magnesium is commonly used as a daily evening supplement by healthy adults at the standard labelled dose.

Does magnesium help with anxiety and stress?

Magnesium plays a role in normal nervous system function, and some people report a calming effect, but it isn't a treatment for anxiety or stress disorders. Speak with your doctor if stress or anxiety is significantly affecting your life.

Multivitamins

Are multivitamins worth it?

They're most useful for people whose diet has genuine gaps, rather than a strict requirement for everyone. If you eat a varied, balanced diet, a multivitamin is more of an insurance policy than a necessity.

What's the best multivitamin for men?

Look for one formulated for your age group and activity level, without unnecessary iron if your diet already provides enough (unless a doctor advises otherwise).

What's the best multivitamin for women?

Formulas for women often include added iron and folate to reflect typical dietary needs, though individual requirements vary, especially around pregnancy - always check with your doctor in that case.

Can you take a multivitamin and other supplements together?

Generally yes, but check for overlapping ingredients (like Vitamin D or zinc appearing in multiple products) so you don't unintentionally exceed the recommended daily amount.

Do multivitamins expire and lose potency?

Yes, like all supplements they have a best-before or expiry date, and nutrient potency can decline over time, especially once opened and exposed to air, heat or moisture.

Timing & Dosage

Should supplements be taken with food or on an empty stomach?

This varies by product - fat-soluble vitamins are better absorbed with some dietary fat, while some amino acids are often taken on an empty stomach. Check the specific product's label or its FAQ page above for guidance.

What supplements should not be taken together?

The main thing to watch for is overlapping ingredients (for example, several products all containing Vitamin D or zinc), which can add up to more than intended. If you're combining multiple products or take medication, it's worth checking with a pharmacist.

Is it better to take supplements in the morning or evening?

For most products, either works - what matters most is consistency. Some, like magnesium, are more commonly taken in the evening simply because of their calming reputation.

How long before you see results from supplements?

This varies enormously by supplement and goal: creatine effects build over roughly 2-4 weeks, collagen and joint-support ingredients are typically assessed over 8-12+ weeks, while a protein shake's effect on daily protein intake is immediate. Set realistic, product-specific expectations.

Can you take supplements on an empty stomach?

Some are fine on an empty stomach (like BCAAs or creatine), while others - particularly anything that can cause stomach upset, like fish oil or higher-dose vitamin C - are usually better taken with food.

Do you need to take rest days from supplements?

For most everyday supplements (protein, creatine, multivitamins, magnesium), there's no need for rest days - consistent daily use is the standard approach. Stimulant-based products like pre-workout are the main exception, where regular breaks can help manage tolerance.

Pregnancy, Breastfeeding & Children

Can I use protein powder or other supplements during pregnancy or breastfeeding?

There's limited research on how various protein powders and sports supplements affect pregnancy and breastfeeding, so we recommend checking with your doctor or an accredited dietitian before use.

Is it okay for teens to use protein powder or creatine?

A whey or plant protein shake is just a food-based protein source, so it's generally fine for teens as part of a balanced diet. Creatine for younger teens is a more nuanced question with less research behind it - we'd suggest a chat with a doctor or dietitian first.

Dietary Needs & Special Diets

Can I use your products as part of an intermittent fasting plan?

Most powders and capsules can fit around a fasting window, though anything with calories (like protein or a meal replacement) will break a fast in the strict sense. It comes down to what you're trying to achieve with your fasting window.

Which supplements support gut health?

Gut health is influenced by fibre, fermented foods and overall diet quality, with probiotics as one supplement option among several. It's worth treating it as a whole-diet question rather than a single-product fix.

I have high blood pressure or I'm sensitive to caffeine - what should I watch out for?

Caffeine is the main thing to check for in pre-workouts and some fat burners, as content varies a lot between products. Always read the label for the exact caffeine amount per serve, and check with your doctor if you have a heart condition or high blood pressure.

Can I take supplements if I'm overweight or on a weight-loss medication like a GLP-1?

Yes, most supplements are fine to use, though people on GLP-1 medications are eating less overall and can be at higher risk of losing muscle along with fat - a decent protein intake becomes especially important in that situation.

Allergies & Ingredient Questions

Are your products suitable if I have IBS, a FODMAP sensitivity or a shellfish allergy?

It depends entirely on the specific product, so always check the ingredient list and allergen statement on the product's own page rather than assuming across the whole range. Lactose content in whey products is one example we publish clearly.

Vegan & Vegetarian

Do you have vegan-friendly creatine and pre-workout options?

Creatine monohydrate itself is made synthetically and is vegan by nature, and most pre-workout actives (like beta-alanine and citrulline) are too - always check the specific product's ingredient panel for any non-vegan additions like flavouring or colouring.

Can plant-based athletes build as much muscle using vegan protein?

Yes, provided total daily protein and training are on point. Plant proteins can have a slightly less complete amino acid profile than whey on their own, which is why many plant blends combine more than one plant source to round this out.

Understanding Labels & Ingredients

What are "inactive ingredients" like anti-caking agents doing in my supplement?

Inactive ingredients aren't the ones providing the main benefit - they're there to keep the powder free-flowing, stop it from clumping, or help it mix. Anti-caking agents like silicon dioxide are a common, food-safe example.

What's the difference between natural sweeteners like stevia, monk fruit and allulose?

They're all lower or zero-calorie alternatives to sugar, but they differ in sweetness intensity, aftertaste and how they behave in baking or mixing. Which one suits you best often comes down to taste preference and what you're using it for.

Combining Supplements

Is there a benefit to taking caffeine and creatine together?

They work through different mechanisms - caffeine for acute energy and focus, creatine for longer-term muscle energy stores - so there's no conflict in taking them together, and many pre-workouts already combine both.

Do pre-workouts work better with carbs?

A small amount of carbs before training can top up available energy alongside your pre-workout, but it's not essential for the pre-workout itself to "work" - most of its ingredients act independently of food intake.

Can I blend plant and dairy proteins together?

Yes, there's no issue mixing a whey and a plant protein in the same shake if you like the taste or texture combination, or want the amino acid profile of both.

Muscle Gain, Recovery & Weight Management

What's a good post-workout recovery stack?

A common starting point is a fast-digesting protein plus creatine, with electrolytes or carbs added back in for longer or more intense sessions. The right combination depends on your specific training goals.

Can I use weight-management products if I'm not exercising much?

They can still support a calorie deficit through appetite or metabolism effects, but the results people usually want come from the combination of diet, activity and the product - not the product alone.

Do thermogenic fat burners affect heart rate?

They can, mainly because of their caffeine and other stimulant content - this is the same consideration as with a strong pre-workout. Check the label and go easy if you're sensitive to stimulants or have a heart condition.

Should I adjust my supplement routine as I get older?

Protein needs and recovery time both tend to shift with age, and resistance training becomes even more important for maintaining muscle - your supplement choices are worth revisiting alongside your training, not on their own.

What's the best supplement for joint health?

Collagen is the most commonly used option for joint comfort, typically assessed over 8-12+ weeks of consistent use, though it isn't a treatment for an existing joint condition.

What's the best supplement for reducing muscle cramps?

Cramping is often linked to fluid and electrolyte loss (sodium, potassium, magnesium) during longer or hotter sessions, so an electrolyte product alongside good hydration is the usual first step.

How do pump formulas in pre-workout actually work?

Ingredients like citrulline support nitric oxide production, which widens blood vessels and increases blood flow to working muscles - this is what gives that tight, "pumped" feeling during a set.

What is a meal replacement shake and when should I use one?

A meal replacement is formulated to stand in for a full meal, with a fuller balance of protein, carbs, fats and micronutrients than a standard protein shake. People typically use them when time is short or to help manage total daily calories.

Quality, Testing & Certification

Are your products independently tested?

We lab test our products and publish the results, including when a batch doesn't come back perfectly - transparency matters more to us than only sharing the good numbers.

What do you actually test for beyond protein content?

Protein content is only one part of it - testing can also cover things like amino acid profile and contaminant screening, depending on the product.

Why don't you have HASTA certification?

HASTA is one specific certification scheme aimed at drug-tested athletes, and it isn't the only way to demonstrate product safety and quality. We've written openly about our own approach and why we've taken a different path.

This page covers general information only and isn't personal medical advice. If you're pregnant, on medication, or managing a health condition, please check with your doctor or pharmacist before starting any new supplement. Have a question we haven't covered? Email orders@pure-product.com.

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